Shipping & Delivery

Introduction

This Shipping & Delivery Policy explains how orders placed through the HUMMING online store are processed, dispatched and delivered.

Delivery times are estimates and may vary according to your location, courier availability, public holidays and other circumstances outside our reasonable control.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed over weekends or on South African public holidays will begin processing on the next working day.

Processing may include:

• Payment verification
• Stock confirmation
• Quality checks
• Packaging and preparation for courier collection

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information where available.

Delivery Locations

HUMMING currently delivers to eligible addresses within South Africa.

Delivery to some remote, rural or restricted areas may require additional time or an alternative collection arrangement through the courier.

International shipping is not currently available. International delivery may be introduced as the brand grows.

Estimated Delivery Times

Typical delivery estimates after dispatch are:

These timeframes are estimates rather than guaranteed delivery dates. Courier service levels can vary according to the destination.

Delivery Costs

Shipping costs are calculated during checkout before payment is completed.

The final delivery charge may depend on:

• The delivery address and location
• The size and weight of the order
• The available courier service
• Any promotional delivery offer that may apply

HUMMING may offer free or discounted shipping promotions from time to time. Any qualifying amount, dates or other conditions will be displayed with the relevant promotion.

Tracking Your Order

Once your order has been shipped, tracking information will be sent to the email address supplied during checkout, where tracking is available.

Tracking information may take several hours to become active after the courier has collected the parcel.

Please check your email inbox and spam or junk folder for the dispatch confirmation.

Delivery Address and Receiving Your Order

Customers are responsible for providing a complete and accurate delivery address, including:

• Street address and unit or building number
• Suburb, town or city
• Province and postal code
• A valid contact number
• Any useful access or delivery instructions

Please contact us immediately if you notice an address error. We cannot guarantee that changes can be made after an order has been dispatched.

A person should be available at the delivery address to receive the parcel. The courier may contact the recipient using the details supplied during checkout.

Delivery Delays

Although HUMMING works with courier partners to provide reliable delivery, delays may sometimes occur because of:

• Severe weather conditions
• Courier backlogs or operational delays
• Public holidays and peak shopping periods
• Road closures or transport disruptions
• Remote-location service limitations
• Incorrect or incomplete delivery information
• Events beyond our reasonable control

Where we become aware of a significant or unexpected delay, we will make reasonable efforts to communicate with the affected customer.

Lost, Damaged or Incorrectly Delivered Parcels

Please contact HUMMING promptly if:

• Your tracking has not updated for an unusual period
• The parcel is marked as delivered but cannot be located
• The parcel arrives visibly damaged
• The contents appear to have been damaged during delivery
• The parcel was delivered to the wrong address

Keep the packaging, delivery label and damaged products until the matter has been reviewed. Photographs may be required to support a courier investigation.

Goods remain at HUMMING’s risk until delivery has been accepted by the customer or an authorised recipient, subject to applicable South African law.

Unavailable Products and Unfulfilled Orders

In the unlikely event that an ordered product becomes unavailable after payment, HUMMING will contact you as soon as reasonably possible.

You may be offered:

• A suitable replacement, subject to your approval
• Store credit, subject to your approval
• A refund to the original payment method

Unless another timeframe has been agreed, online orders will be executed within the period required by applicable South African law.

Contact Us About a Delivery

When contacting us about an order, please include:

• Your full name
• Your order number
• The delivery address
• Your tracking number, where available
• A short explanation of the issue